Listening Skills Affect Organizations Globally

A ‘gap in training’ says the Harvard Business Review. The high cost associated with poor listening skills is estimated at 60% of all management problems and we misinterpret or change 70 to 90% of what we hear.


"So You Think You Can Listen?"

Acting Techniques To Improve Listening Skills

Participants will engage and explore four different acting techniques to enhance their listening skills. Building emotionally intelligent strategies while acquiring the skill, mindset and positive body language will have you ready to listen for accuracy, and not assumptions.

"You're not listening to me”, says or thinks a customer, employee or colleague. We believe we are listening and yet the conversation seems stuck. For a customer, employee or colleague, feeling listened to and understood is pivotal in connecting and moving the conversation forward. Leaders and their teams often struggle with this important step which takes the audience from a place of resistance to willingness.

Learn The Four Techniques

  1. Focus On Your Mindset

  2. Listen With Your Body

  3. Listen For Accuracy And Not Assumptions

  4. Be Genuinely Present

These techniques, with EI mindset help learners develop the soft skill of listening that has a hard impact.

Joel, you were a tremendous hit and I’m honored to have met you! Thank you for all that you did to ensure a successful new mindset for our team(s) in Europe.
— RVP, Global Sales


These Three Words Create So Much Anxiety

How do you deal with giving feedback when emotions and stakes are high? As a leader, you want to deliver balanced feedback to create positive change. "Can we Talk", also known as "Can you come see me when you have a minute?" or "Let's go have a coffee". How can you lower the temperature when giving feedback? For both parties, emotions run strong, ego's are involved and opinions vary? As a leader or colleague, you want to deliver productive feedback in order to create positive change.  

Learn The Steps

Join me in an interactive session to master the art of courageous conversations that initiate change.

  1. Identify Long Term Objectives And Strategies To Achieve Cooperation

  2. Learn To Be Courageous And Confident When Delivering Feedback

  3. Build Your Awareness Of Yourself And Others

The past two days have been a pleasurable challenge. Joel’s combination of passion, wit, and skills are very rare. I really do hope we have an opportunity to stay in touch.
— Daniel, VP Financial Advisor